Refund and Returns Policy

At Nasaltanners.com, we strive to ensure that our customers are fully satisfied with their purchases. However, due to the nature of our products, we maintain a strict no refunds policy. Please read the following terms carefully before making a purchase.

No Returns After 31 Days

All sales made on Nasaltanners.com become final after 31 days. However, you may return an unused, unopened product within 31 days of receiving your order under the following conditions:

• Product Condition: The product must be unused, unopened, and in its original packaging.
• Shipping Responsibility: It is the customer’s responsibility to cover the shipping costs for returning the item.
• Restocking Time: Returns may take up to 5 days to process and restock once received.

Please ensure that you review all product descriptions, ingredients, and details before making your purchase.

Refunds

While we do offer refunds for store credit in line with our damaged or defective products section, we do not offer refunds in the following circumstances:

• Change of Mind: Refunds will not be processed for customers who change their mind after making a purchase.
• Product Suitability: Refunds are not provided for issues related to the product not meeting personal expectations or individual results varying from what is described.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, you must contact us within 14 days of receiving your order to report the issue. We will require the following details:

1. Your order number
2. A description of the issue
3. Photos of the damaged, defective, or incorrect product

Upon review, if the claim is valid, we may offer one of the following remedies:

• Replacement: We will send a replacement product at no additional cost.
• Store Credit: In certain cases, we may offer store credit for use on a future purchase.

Please note that all remedies are subject to our review and approval. Claims made after the 14-day period will not be considered.

Exceptions

While we do not offer returns or refunds after 31 days, the following exceptions may apply:

• Incorrect Orders: If you received an incorrect product, we will take corrective action to send the correct item.
• Faulty or Expired Products: In the rare case that a product is faulty or expired at the time of delivery, we may provide a replacement or store credit after verification.