Skip to content We’re here to assist you! Whether you have questions about our products, need help with your order, or want to reach out for any reason, feel free to get in touch using the contact details below.
If you have any questions regarding our tanning nasal sprays or need assistance with your order, you can email our support team directly. We strive to respond within 24-48 hours.
Prefer to speak to someone over the phone? Our customer support team is available during business hours:
Hours: Monday to Friday, 9 AM – 5 PM PST
For wholesale, partnerships, or business-related inquiries, reach out to our business team. We’d be happy to discuss how we can work together.
Email: business@nasaltanners.com
Q: Can I cancel or change my order after placing it?
A: Yes, but only if requested within 2 hours of placing your order. Due to our rapid processing system, most orders ship within hours, making changes impossible after this window. Contact us immediately at support@nasaltanners.com with your order number to request modifications.
Q: What if I need to update my shipping address after 2 hours?
A: Unfortunately, we cannot guarantee address changes after 2 hours. Once orders enter our shipping pipeline, they cannot be redirected. If your package has already shipped, you’ll need to intercept it with the carrier (USPS/FedEx) or return it once received.
Q: How quickly do you process and ship orders?
A: Orders are typically processed and shipped within 24 hours, with most dispatched the same business day if placed before 12 PM EST. We prioritize speed to get your tan solution to you fast!
Q: Can I expedite my shipping?
A: Yes! Select “Priority Shipping” or “Overnight Air” at checkout for faster delivery. Processing still occurs within our standard 2-hour modification window, so act quickly if changes are needed.
Q: What happens if my order ships but I need to cancel?
A: If your order has already shipped (tracking number provided), cancellation is no longer possible. You may return unopened items within 30 days for a refund once received. Contact support@nasaltanners.com for return instructions.
Q: Why can’t you accept order changes after 2 hours?
A: Our fulfillment system prioritizes speed to ensure fresh product delivery. Orders are often packed and handed to carriers within hours, leaving minimal time for adjustments. We recommend double-checking details before checkout!
Q: How will I know if my order change was successful?
A: You’ll receive an email confirmation within 1 hour of requesting a change (if submitted within the 2-hour window). No confirmation? Reply to your order receipt email immediately to verify.
Need urgent help? Email support@nasaltanners.com with “URGENT ORDER CHANGE” in the subject line.
