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Find answers below, or email our support team.
BEFORE YOU EMAIL
Find an answer to the most common order questions.
Yes, but only if requested within 2 hours of placing your order. Due to our rapid processing system, most orders ship within hours, making changes impossible after this window. Contact us immediately at support@nasaltanners.com with your order number to request modifications.
Unfortunately, we cannot guarantee address changes after 2 hours. Once orders enter our shipping pipeline, they cannot be redirected. If your package has already shipped, you’ll need to intercept it with the carrier (USPS/FedEx) or return it once received.
Orders are typically processed and shipped within 24 hours, with most dispatched the same business day if placed before 12 PM EST. We prioritize speed to get your tan solution to you fast!
Yes! Select “Priority Shipping” or “Overnight Air” at checkout for faster delivery. Processing still occurs within our standard 2-hour modification window, so act quickly if changes are needed.
If your order has already shipped (tracking number provided), cancellation is no longer possible. You may return unopened items within 30 days for a refund once received. Contact support@nasaltanners.com for return instructions.
Our fulfillment system prioritizes speed to ensure fresh product delivery. Orders are often packed and handed to carriers within hours, leaving minimal time for adjustments. We recommend double-checking details before checkout!
You’ll receive an email confirmation within 1 hour of requesting a change (if submitted within the 2-hour window). No confirmation? Reply to your order receipt email immediately to verify.
